Help Center
We’re here to make things simple.
If you have questions about your order, delivery, or anything else — you’re in the right place.
We’ve listed below the most common questions we get from our customers.
If you're checking on your order status, we recommend starting with our Order Tracking Tool — it's the fastest way to get real-time updates.
Still need help. No problem — you can contact us, and we’ll be happy to assist.
🚚 Orders & Shipping
When will my order arrive?
Most orders arrive within 7–16 business days, depending on your location.
Once your order ships, you’ll receive a tracking link by email to follow its journey.
We work closely with trusted fulfillment partners to make sure your order arrives safely and on time.
Where do you ship?
We currently ship worldwide. If your country is available at checkout — we deliver there.
How can I track my order?
You can use our Order Tracking Tool at any time. Just enter your order number and email address to view live tracking info.
My tracking hasn’t updated — what should I do?
Tracking updates may take a few days to appear.
If there’s no change after 5 business days, feel free to contact us — we’re happy to look into it.
💳 Payments & Billing
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and more — depending on your region.
Is my payment information secure?
Yes. We use encrypted, industry-standard payment processing. Your data is protected and never stored on our servers.
🔁 Returns & Refunds
Can I return a product?
Yes. We accept returns within 14 days of delivery, as long as the item is unused and in its original condition.
For full details, please check our Return Policy.
How do I start a return?
Just send us a message at shopping.kallis@gmail.com and we’ll guide you through the process.
When will I receive my refund?
After we receive and inspect the returned item, refunds are processed within 10–15 business days.
❓General Questions
Can I change or cancel my order?
If your order hasn’t shipped yet, we’ll do our best to help. Reach out to us as soon as possible.
Do you offer discounts or promo codes?
Yes! We occasionally offer exclusive promotions to our email subscribers.
Join our newsletter to stay updated.
Where is KALLIS based?
Our team works globally, with fulfillment centers in different regions to ensure fast and reliable shipping.
Still need help?
We’re here — and we’re listening.
If you didn’t find the answer you’re looking for, or just want to talk to a real human, reach out to us in contact page or email us directly at shopping.kallis@gmail.com
We typically respond within 24–48 hours, often sooner.
Thanks for choosing KALLIS.
We appreciate you
